OneTouch

"OneTouch Health was founded in 2014 with the clear intention of bringing complete digital transformation to care providers. The clear outcome of this is more time, energy and focus spent on delivering improved care to those who need it. OneTouch Health Group is a well-established care technology company. With the addition of the tri.x team, experts in all aspects of social care delivery, we are constantly expanding our offering and evolving our team. OneTouch continues to be developed and configured exclusively by our on-site development team. Similarly, our in-house Customer Support team is staffed by subject-experts recruited from care and nursing, HR and accounting backgrounds. OneTouch Health promotes an inclusive company culture and strong values, all of which we believe are reflected in our people-first approach to the platform we build and our relationship with our partners.

About the Supplier

OneTouch Health

OneTouch Health was founded in 2014 with the clear intention of bringing complete digital transformation to care providers. The clear outcome of this is more time, energy and focus spent on delivering improved care to those who need it. OneTouch Health Group is a well-established care technology company. With the addition of the tri.x team, experts in all aspects of social care delivery, we are constantly expanding our offering and evolving our team. OneTouch continues to be developed and configured exclusively by our on-site development team. Similarly, our in-house Customer Support team is staffed by subject-experts recruited from care and nursing, HR and accounting backgrounds. OneTouch Health promotes an inclusive company culture and strong values, all of which we believe are reflected in our people-first approach to the platform we build and our relationship with our partners."

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This solution has been assured for use in:

• domiciliary care such as home care and live in care
• extra care services
• supported living services
• shared lives
• care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
• care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing,
• semi-Independent Living Accommodation

This solution has the following features:

• scheduling – multiple scheduling tools available in real time for all care settings
• eMar – fully integrated electronic medication administration record tool
• care plans – fully customisable or templated care plans/ assessments/ etc. for all care settings
• reporting/auditing – full library of pre-configured reports and integrations i.e. BI tools
• task management – real-time task management and auditing for all aspects of care delivery
• security – ISO 27001, ISO 9001, Cyber Essentials Plus Accreditations, NHS Toolkit

All solutions on the Assured Solution List offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet).

This solution also offers the capability to:

• add to assessment templates/ pre built care plans
• use body maps to capture treatment information
• store video information about the care provided
• store photographic information about the care provided
• record information about the skills, experience and training of staff
• enable a social care provider to define a template list of the skills, experience and training of their staff
• view care recipient generated information related to specific tasks
• send notifications/ messages to other care workers
• allow authorised third parties (including family members) to view care plans and records, including ones they did not create
• allow authorised third parties (including family members) to write to care plans and records, including ones they did not create
• provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third party solution)
• capture hospital discharge information in a format that is compliant with standards
• build, save and amend your own summary reports for individual recipients of care
• build, save and amend your own summary reports at a site and service level

This solution is not fully compliant with all DSCR effective standards.  The supplier is working to remediate this.  This status should be considered during any procurement decisions as this solution may be removed from the Assured Solution List and the List should be checked before contract signature.

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions. These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

This information is currently being updated. Contact the supplier to discuss their pricing.

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services.

Associate services are available at a flat price. Contact the supplier for associated services and prices.

Interoperability is the ability to connect and communicate with other systems.

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Care provider organisations are encouraged to undertake their own assessment and assurance of integrations.

• OneTouch has an open API allowing integration

OneTouch's typical implementation process involves:

• approximately two weeks accelerated implementation for core functionality
• gathering a detailed understanding of your needs and goals, including technical and staff experiences, so that they can match your business and operational requirements
• simple but secure data migration and mapping from legacy systems
• providing appropriate support to make your transformation to digital processes as seamless as possible and keeping business-as-usual disruption to a minimum

This solution is supported by the following client application types:

Browser-based application details

Native mobile or table application

All suppliers on the Assured Solution list are cloud-based.

OneTouch services and data are hosted in Amazon Web Services (AWS) facilities (eu-west-2) in the UK.

You do not need a Health and Social Care Network connection to use this service.

Upcoming developments include:

• Skin assessment tool – Introducing a new skin assessment tool that allows for clinical management and tracking of a client’s wounds and skin conditions
• CQC audit page – choose from the many reports that best demonstrate the quality statements provided by the CQC. Each quality Statement is included, and you can link the relevant reports to the statements. There is a capability to link to external resources as well, all with a view to evidence outstanding practice.
• Native Carer app – rebuild of the Native Carer app for improved functionality
• CRM funder tool – track relationships with funders, including value of contracts and level of interactions
• bookmarking – a bespoke reports dashboard which can be tailored to each admin user 

The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future.