Nourish

Our Libraries of best practice tools adapt to multiple care settings, whilst remaining highly relevant and personal for your service. We provide you with the very best starting point to shape Nourish to your needs.

We establish links with integration partners and connect systems with meaningful and impactful outcomes for those you support. Integrations are becoming increasingly important within Health and Social Care and our portfolio of partners continue to expand into key areas of operations and services.

About the Supplier

Nourish Care Systems Ltd

“It is people that drive care, and it is our connections that define it. At Nourish Care we approach care technology with the same ethos, drawing upon the deep well of care and clinical experience within both our own teams and our users, to develop our software. This collaborative approach has ensured that Nourish excels in supporting care providers when and how you need to be supported, with best practice guidance, comprehensive training, experienced support, a suite of third-party integrations and an open ear for how we can continue to improve. We are never content to rest on our laurels and we are committed to continuing to shape the future of care technology with our users. 

Nourish is relied on by 235,000 carers supporting over 385,000 people to live their lives to the fullest. We work with residential, nursing, learning disabilities, domiciliary care, dementia, supported living and other care and support settings. Our focus was, is and always will be on working with people.”

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This solution has been assured for use in:

• domiciliary care such as home care and live in care
• supported living services
• care home services without nursing such as residential homes, rest homes, convalescent homes, respite care, mental health crisis houses, therapeutic communities
• care home services with nursing such as nursing homes, convalescent homes with nursing, respite care with nursing, mental health crisis house with nursing

This solution has the following features: 

• personalised and contextual care plans adapted to every individual
• link to public health systems like GP Connect and other industry-leading technology providers
• securer infrastructure, iso27001 and cyber essentials plus certification and cloud-based hosting
• role-based access
• 24/7 UK-based support, dedicated customer success manager and professional implementation team

All solutions on the Assured Solution List offer the core capabilities that social care providers need from a digital social care record (downloads in a spreadsheet). 

This solution also offers the capability to:

• add to assessment templates/ pre built care plans
• measure progress against a target outcome/ goal for the individual receiving care
• capture verbal notes that are converted to structured, interrogatable format such as ICD11 or Snomed
• use body maps to capture treatment information
• store video information about the care provided
• store photographic information about the care provided
• provide access to required information about an individual even when offline
• automatically update changes to an individual’s care record / plan / tasks when a user goes back online
• flag where offline and online changes made to an individual’s care record/ plan/ task are contradictory/ conflict and require manual resolution
• record information about the skills, experience and training of staff
• care worker to view care recipient generated information related to specific tasks
• flag priority tasks as a result of information from third party remote care solutions in a way that supplements but does not duplicate existing alerts and alarms generated by your solution
• send notifications/ messages to other care workers
• individual to write to and update their own care plan and record
• authorised third parties (including family members) to view care plans and records, including ones they did not create
• provide read only access to live data held in primary care systems (e.g. through GP Connect)
• display other live NHS data (e.g. the summary care record)
• provide access to Electronic Medications Administration and Recording systems (either natively or through integration with a third party solution)
• electronically transfer key information for emergency hospital admissions in a format that is compliant with standards
• build, save and amend their own summary reports for individual recipients of care
• build, save and amend their own summary reports at a site and service level
• provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that aggregate the specific care needs of individuals in comparison to the skills and capacity of staff to enable effective resourcing
• provide reports, which can be adapted by a social care provider (for example by changing data fields that are included), that show how much time and/ or resources have been allocated delivering care to enable business management

Standards describe the technical specification or operating conditions which represent best practice for digital social care record solutions.  These standards must be fully met by all solutions on the Assured Solution List within an agreed timeframe.

This information is being updated. Contact the supplier to discuss their pricing. 

Additional services are add-ons that provide additional, unassured, functionality to a solution at an extra cost. 

If you’re interested in additional services, we encourage you to undertake your own assessment to make sure the functionality meets your needs. 

Additional services are available at a flat price. Contact the supplier for additional services and prices.

Associated services help you implement or optimise a solution. For example, staff training or data migration services. 

Associated services are available at a flat price. Contact the supplier for associated services and prices. 

Interoperability is the ability to connect and communicate with other systems. 

NHS assured integrations

GP Connect is a system which makes patient information available to appropriate clinical and non-clinical staff. Find out more about using GP Connect.

Nourish Care’s implementation process involves three options, depending on your needs:

1. Ready to go – ideal for independent care providers looking for out of the box best practice. A self-serve experience which keeps implementation simple and without the need for training
2. Standard training – ideal for independent care providers looking for some level of personalisation and customisation. This includes two days training for senior staff, and self-training for floor-staff, reflecting the easy nature of the system. Legacy care plans are migrated in line with your normal monthly reviews, so you can start using Nourish from day one. 
3. Enterprise implementation including project management – ideal for medium to large groups, or providers with a multitude of care types. This is a tailored experience for groups which includes an orientation session at a higher level, redefinition of plans to be aligned with your organisation, and delivery of training either through Nourish or via a Train the Trainers’ route

This solution is supported by the following client application types:

Browser-based application details

Native mobile or tablet application

All solutions on the assured solutions list are cloud-based.

Nourish Care offers both:

• public cloud hosting on Amazon Web Services
• private cloud hosting on a dedicated Amazon Web Services instance (for larger care providers) 

Both options are certified to international security standards ISO9001:2008 (which ensures it has an auditable quality management system in place), ISO27001 (which ensures it actively monitors and reacts to security risks and has an externally audited information management system), and SSAE16/ ISAE 3402 (which means it is audited by independent third parties).  

You do not need a Health and Social Care Network connection to use this service. 

Upcoming developments include:

• interoperability initiatives to facilitate additional levels of data sharing between public health and commissioning networks and nourish customers
• further integrations with fall and remote monitoring partners, emar and operations
• maintaining compliance to all open data and information standards
• updates to nourish best practice asset libraries to support specific areas of care
• automated workflow updates in key areas of care and operations (including incident, wound and falls management)
• updates to family and wider circle of care functionality to maintain and extend integrated care

Nourish make their roadmap available to customers and can provide further details on specific development plans on request. 

The Digital Social Care Record roadmap outlines the capabilities and standards that all solutions will need to meet in future.